Refund policy

1. 14-day refund on your first purchase

If you are not satisfied, write to support@wingo-ui.com within 14 days of your first purchase of Pro or Lifetime, from the email address of your account. We refund the full amount as long as you have not downloaded any Pro item yet. This voluntary refund applies once per customer.

Downloaded means that the source code of at least one Pro component, block, template or hook was delivered to your account after the purchase, through the CLI, the MCP server, the shadcn registry or the Code tab on the website. Every delivery is recorded in your account, so we check this before each refund. Free items do not count. Once a Pro item has been downloaded, the purchase can no longer be refunded, because the source code cannot be given back.

Refunds go back to the original payment method through Stripe. Depending on your bank they arrive within 5 to 10 business days. When the refund is made, Pro access ends, and so does your license to the Pro components obtained with that purchase.

2. Renewals and cancellation

• You can cancel a subscription at any time under Billing in your account. You keep Pro until the end of the period you paid for.
• Renewals are not refunded. Yearly plans get an email reminder before they renew, so you have time to cancel.
• If you switch from a subscription to Lifetime, the subscription stops renewing. The current period is not refunded pro rata.

3. Statutory right of withdrawal (EU consumers)

Consumers in the EU have a statutory right to withdraw from online purchases within 14 days. For digital content, this right ends when we start supplying it with your express consent and your acknowledgement that you lose the right of withdrawal. Because Pro is unlocked immediately, the checkout asks for this consent.

Our voluntary 14-day refund in section 1 applies anyway, under the same condition: within 14 days of your first purchase you get your money back if you have not downloaded any Pro item yet.

4. Payment problems

If something looks wrong with a charge, please write to us before opening a dispute with your bank. Most issues are quickly sorted out that way. Your payments are listed in your account under Billing, and we send the invoice for each one by email.